L’Auditori planned the 2020-2021 season months ago with a new artistic project. But the current situation requires us to be responsible and we are putting all our efforts into devising solutions appropriate to the different scenarios that arise, in order to continue bringing music and culture to everyone whilst rigorously following the guidelines set out by the health authorities.
We would like to take this opportunity to thank you for your support and trust, something we will need plenty of to relaunch the cultural life of Catalonia when this is all over.
We hope to be able to present the new season to you very soon and enjoy it together. Meanwhile, we continue to partner with you during lockdown via the digital platform L’Auditori at home with you, offering online content that we hope helps the hours pass more enjoyably.
As of today, we are beginning the process of refunding tickets and subscriptions for the cancelled concerts.
Processing will take several days owing to the high numbers of people affected by the cancellations. L’Auditori’s teams are working as quickly as possible to issue all the refunds, which we expect to take place within approximately 30 days.
Owing to the fact it is not possible to attend to the public in person, it is very important that the purchaser provides an e-mail address that they check regularly so we can communicate with them efficiently and conveniently.
Detailed refund information:
➡️ TICKETS FOR AFFECTED CONCERTS
•Tickets purchased online: Customers will receive the automatic refund of their purchase directly to the card with which it was made.
•Tickets purchased at the box office: Customers will be sent an e-mail asking them to provide their card number and the expiry date and will then receive the refund to the card.
•Payment by DIRECT DEBIT: The subscriber does not have to do anything. We will issue the refund to the same bank account that we have on file. If the subscription was paid along with that of another person, one single joint payment will be made.
•Payment by CASH OR CARD: Customers will be sent an e-mail asking them to provide their card number and the expiry date and will then receive the refund to the card. If the subscription was paid along with that of another person, one single joint payment will be made.
•Additional tickets: If the subscriber purchased any additional ticket/s, the refund for this/these will also be issued at the same time.
•Concert changes: The calculation of the refund will be done on an individual basis taking into account the concert changes made.
➡️ GIFT CARD
•Anyone who purchased tickets using a gift card or a subscription promotion gift voucher will be issued the refund to the gift card and its period of validity will be extended so that it can be redeemed next season.
Aleix Palau | 29 April 2020
L’Auditori cancels all events and activities until the end of the season
In light of it now being impossible to continue with the scheduled programming due to the COVID-19 crisis, L’Auditori has been forced to cancel all its events and activities and terminate the 2019-2020 season.