COVID-19. Security measures at L’Auditori de Barcelona. MORE INFO

Aleix Palau | 29 April 2020

L’Auditori cancels all events and activities until the end of the season

In light of it now being impossible to continue with the scheduled programming due to the ‎COVID-19 crisis, L’Auditori has been forced to cancel all its events and activities and terminate ‎the 2019-2020 season.‎

L’Auditori cancels all events and activities until the end of the season

L’Auditori planned the 2020-2021 season months ago with a new artistic project. But the ‎current situation requires us to be responsible and we are putting all our efforts into devising ‎solutions appropriate to the different scenarios that arise, in order to continue bringing music ‎and culture to everyone whilst rigorously following the guidelines set out by the health ‎authorities. ‎

We would like to take this opportunity to thank you for your support and trust, something ‎we will need plenty of to relaunch the cultural life of Catalonia when this is all over.‎

We hope to be able to present the new season to you very soon and enjoy it together. ‎Meanwhile, we continue to partner with you during lockdown via the digital platform ‎‎L’Auditori at home ‎with you, offering online content that we hope helps the hours pass more ‎enjoyably. ‎

Ticket refunds
As of today, we are beginning the process of refunding tickets and subscriptions for the ‎cancelled concerts.‎

Processing will take several days owing to the high numbers of people affected by the ‎cancellations. L’Auditori’s teams are working as quickly as possible to issue all the refunds, ‎which we expect to take place within approximately 30 days. ‎

Owing to the fact it is not possible to attend to the public in person, it is very important that ‎the purchaser provides an e-mail address that they check regularly so we can communicate ‎with them efficiently and conveniently.‎

Detailed refund information:

‎➡️ TICKETS FOR AFFECTED CONCERTS ‎
‎•Tickets purchased online: Customers will receive the automatic refund of their purchase ‎directly to the card with which it was made.‎

‎•Tickets purchased at the box office: Customers will be sent an e-mail asking them to provide ‎their card number and the expiry date and will then receive the refund to the card.‎
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‎➡️ SUBSCRIPTIONS ‎
‎•Payment by DIRECT DEBIT: The subscriber does not have to do anything. We will issue the ‎refund to the same bank account that we have on file. If the subscription was paid along with ‎that of another person, one single joint payment will be made.‎

‎•Payment by CASH OR CARD: Customers will be sent an e-mail asking them to provide their ‎card number and the expiry date and will then receive the refund to the card. If the ‎subscription was paid along with that of another person, one single joint payment will be ‎made.‎

‎•Additional tickets: If the subscriber purchased any additional ticket/s, the refund for ‎this/these will also be issued at the same time.‎

‎•Concert changes: The calculation of the refund will be done on an individual basis taking into ‎account the concert changes made.‎
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‎➡️ GIFT CARD ‎
‎•Anyone who purchased tickets using a gift card or a subscription ‎promotion gift voucher will be issued the refund to the gift card and its period of ‎validity will be extended so that it can be redeemed next season.‎

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