COVID-19. Security measures to access L’Auditori de Barcelona. MORE INFO

INFORMATION ABOUT CANCELLATIONS AND TICKET AND SUBSCRIPTION REFUNDS

In light of it now being impossible to continue with the scheduled programming due to the ‎COVID-19 crisis, we have been forced to cancel all L’Auditori’s events and activities ‎and terminate the 2019-2020 season. As of today, we are beginning the process of ‎refunding tickets and subscriptions for the cancelled concerts.‎

L’Auditori planned the 2020-2021 season months ago with a new artistic project which we ‎would very much have liked to have shared with you. But the current situation requires us to ‎be responsible and for that reason we are putting all our efforts into devising solutions ‎appropriate to the different scenarios that arise, in order to continue bringing music and ‎culture to everyone whilst rigorously following the guidelines set out by the health ‎authorities. We hope to be able to share more about this with you very soon!‎

We would like to take this opportunity to thank you for your support and trust, something ‎we will need plenty of in order to relaunch the cultural life of Catalonia when this is all over.‎

We hope to be able to present the new season to you very soon and enjoy it together. ‎Meanwhile, we are still here for you during lockdown via the digital platform L’Auditori at home with ‎you, offering online content that we hope helps the hours pass more ‎enjoyably.‎


Detailed refund information:

‎➡️ IF YOU HAVE TICKETS FOR AFFECTED CONCERTS

Tickets purchased online:You will receive the automatic refund ‎of your purchase directly to the card with which it was made.‎
Tickets purchased at the box office:You will be sent an e-mail asking you ‎to provide your card number and the expiry date and will then receive the refund to the ‎card.‎

‎➡️ IF YOU HAVE A SUBSCRIPTION

Payment by DIRECT DEBIT:You do not have to do anything. We will issue ‎the refund to the same bank account that we have on your file. If you pay your subscription ‎and also that of another person, we will pay you one single joint payment.‎
Payment by CASH OR CARD:You will be sent an e-mail asking you to ‎provide your card number and the expiry date and will then receive the refund to the card. If ‎you pay your subscription and also that of another person, we will pay you one single joint ‎payment.‎
Additional tickets:If you purchased any additional ticket/s, we will issue ‎the refund for this/these at the same time.‎
Concert changes:The calculation of the refund will be done on an ‎individual basis taking into account the concert changes you have made.‎

‎➡️ IF YOU HAVE A GIFT CARD

If you purchased tickets using a gift card or a subscription promotion gift voucher, the refund ‎will be issued to the gift card and its period of validity will be extended so you can redeem it ‎next season.‎

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IMPORTANT

Processing will take several days owing to the high numbers of people affected by the ‎cancellations. L’Auditori’s teams are working as quickly as possible to issue all the refunds, ‎which we expect to take place within approximately 30 days. We thank you for your ‎understanding and patience.‎
Owing to the fact it is not possible to attend to the public in person and that we are working ‎remotely, it is very important that you make sure you provide us an e-mail address ‎that you check regularly so we can communicate with you promptly and efficiently.‎